Inquiry Regarding Scheduling and Content for Safety Training Course NXB-TRN-911-020

Description

We have purchased the NexBot Safety Training Course 911-020 for our team of 8 operators and scheduled it for the first week of next month. However, due to an unforeseen change in our production schedule for a major client, we need to postpone the training. We would like to inquire about the possibility of rescheduling this for a date approximately 4-6 weeks later. Additionally, we have a question about the course content. Our facility primarily uses the S-5 series robots in automated welding cells with specific light curtain and area scanner configurations. Can you confirm if the standard curriculum for NXB-TRN-911-020 will adequately cover the safety procedures and fault recovery for these specific peripherals, or if any customization is possible? We want to ensure our operators get the most relevant training for the equipment they use daily.

Symptoms

• Request to reschedule a purchased training course
• Inquiry about course content applicability to specific robot model
• Questions regarding customization of on-site training material
• Uncertainty about coverage of site-specific safety hardware

Resolution

The customer's request to reschedule was accommodated after coordinating with the NexBot Training Department. New dates were confirmed and the service order was updated. It was also clarified that while the core curriculum of the NXB-TRN-911-020 course is standardized to meet certification requirements, the on-site instructor will tailor the hands-on practical sessions to the customer's specific S-5 robot cells. This includes dedicating time to their exact light curtain, E-stop circuits, and area scanner configurations. The customer was satisfied with this resolution and has confirmed the new dates.

Resolution Steps

1. Contacted the customer to acknowledge the rescheduling request and gather potential new date ranges.
2. Liaised with the NexBot Training Department to check instructor availability and confirm open slots.
3. Proposed three alternative 2-day slots to the customer via email.
4. Received confirmation from the customer for the new selected dates.
5. Updated the service order internally to reflect the new training schedule.
6. Confirmed with the customer that the instructor for the NXB-TRN-911-020 course is an S-5 series specialist and will adapt the practical sessions to their specific safety hardware.
7. Sent a final confirmation email with the updated itinerary and training plan.